Crescent Harbor is committed to selling the finest lighting available at the lowest possible price. To that end, the company offers a 110% low price guarantee. If you find and purchase any item that we sell on our website at a lower price from any factory authorized internet retailer (price must include freight and shipping & handling costs as well as any other assorted fees and restocking charges) we will refund 110% of the difference between their price and what you paid for the item. You must identify the item within seven days of the date of your order. In order to receive your credit, simply fax or email the copy of the invoice from your order on the other website to customerservice@crescentharbor.com, and we will review your claim. So shop with confidence, knowing that you are getting the best possible deal!
* Please note that due to strict internet pricing regulations we offer Hubbardton Forge Lighting products at the lowest possible price allowed, thus Hubbardton Forge items are excluded from our 110% low price guarantee.
Crescent Harbor only charges sales tax to items shipped to the State of Maine. We will not collect sales tax for items shipped to all other locations. Canadian orders are subject to duty and brokerage charges, however.
Crescent Harbor Lighting has extensive experience working with trade professionals, electricians, real estate developers and interior decorators, as well as homeowners looking to light their entire home or a new addition. Should you need assistance on a large project and/or would like a price quote, please contact us at 888-355-9525 orcustomerservice@crescentharbor.com and one of our design professionals will contact you within one business day.
Most items are stocking items and will ship within 2-5 business days. If an item is backordered, we will inform you and you can elect to wait or to cancel the order. With our general lead times, most stocking items should arrive to all domestic locations within 7-10 business days if shipped via standard FedEx or UPS ground shipping. If an item is no longer manufactured or discontinued we will notify you within 24-48 hours and you can elect to purchase a substitute fixture or cancel the order altogether.
When the item(s) that you have ordered ship, you will be emailed your tracking or pro number so you can be advised of an estimated delivery date. On orders that have multiple items, there may be multiple shipping dates. Additionally, some items will be dropped shipped directly from the manufacturer’s warehouses and therefore will arrive to your location at different times.
